Dear [Recipient's Name],
We appreciate you bringing your concern to our attention. We sincerely apologize for any inconvenience this may have encountered.
Please rest assured that we have escalated this matter to management , and will be diligently investigating the situation. We are committed to providing you with a comprehensive response and feedback within 24 hours.
If you require any further assistance in the interim, please do not hesitate to reach out to us.
Sincerely,