Dear (First name)
Thank you for your enquiry regarding the driver details for your upcoming transfer.
Please note that our operations team is still in the process of finalising the schedule for [insert date]. While we will do our best to share the driver's details with you in advance, this cannot always be guaranteed due to dynamic nature of our scheduling.
However, for your peace of mind, a WhatsApp message will be sent to the mobile number provided on your EZ Shuttle reservation approximately 15–20 minutes before your scheduled collection time. This message will include the driver’s name and contact number.
We sincerely appreciate your patience and understanding.