Dear [Traveller's Name],
Thank you for reaching out to us regarding your transfer booking.
We understand the inconvenience caused by the ongoing pilot strike at FlySafair, and we sympathize with the challenges this has created for travellers. Unfortunately, the scale of the disruptions has led to many flights being cancelled or rescheduled at very short notice, which in turn affects our ability to manage transport operations efficiently.
Please note that while we will do our best to accommodate your new transfer request, any changes are subject to availability at the revised time. If we are able to confirm a new transfer, this will be treated as a new booking, and the original service will be billed as a no-show if outside of our minimum cancellation period, in line with our standard terms and conditions.
We appreciate that these changes are outside of your control; however, we are similarly unable to absorb the financial impact of late cancellations and operational disruptions of another service provider. We recommend engaging with your travel insurance provider and/or FlySafair directly to explore compensation or refund options for any penalties incurred due to the airline’s late notice changes. Our team will be happy to provide you with supporting documents in the form of an invoice for this purpose.
Thank you for your understanding and cooperation during this challenging time. Please let us know your revised travel details, and we will check availability for a new transfer.
Warm regards,